Trying a Lingraphica AAC device is simple, supported, and tailored to your needs every step of the way. Whether you’re a speech-language pathologist navigating the evaluation process or a caregiver hoping to help a loved one regain their voice, our trial process is designed to make things easier, not harder. From personalized device setup and insurance checks to expert clinical support and lifetime guidance, we’re here to ensure your experience is smooth, stress-free, and empowering.
Below are the steps for a Lingraphica device trial.
Performed by:
Funding and Benefits Team
Processing Time:
Typically 4-5 Days
What’s Happening:
We verify insurance coverage and make you aware of any potential out-of-pocket costs and trial requirements.
Performed by:
Customization Team
Processing Time:
Typically 1 Day
What’s Happening:
We customize your loaner device with the information you provide us.
Performed by:
Clinical Consultant
Processing Time:
Up to 3 weeks
What’s Happening:
We support you through the 3-week trial through a required consultation and weekly check-ins to determine your client’s interest and potential with the device. Your Clinical Consultant will discuss the process for returning the loaner device.
Performed by:
Clinical Documentation Team
Processing Time:
3 Week Average
What’s Happening:
We will provide instructions on accessing the Smart Paperwork Portal, where you will find the required documentation. We send a written order request for the device to the client’s physician for a signature, along with a medical records request.
*Some insurances require prior authorization for coverage. If needed, our Authorization team will work on requesting this which could take an additional few weeks.
Performed by:
Customization and Fulfillment Team
Processing Time:
1-2 Day Average
What’s Happening:
After a Clinical Documentation Specialist confirms insurance coverage, we will contact the client’s family or yourself to confirm shipping details, then begin prepping the device for shipping! If you still have the loaner device, we ask you to back up the data to the cloud.
- Benefits
-
Performed by:
Funding and Benefits TeamProcessing Time:
Typically 4-5 DaysWhat’s Happening:
We verify insurance coverage and make you aware of any potential out-of-pocket costs and trial requirements. - Customization
-
Performed by:
Customization TeamProcessing Time:
Typically 1 DayWhat’s Happening:
We customize your loaner device with the information you provide us. - Trial
-
Performed by:
Clinical ConsultantProcessing Time:
Up to 3 weeksWhat’s Happening:
We support you through the 3-week trial through a required consultation and weekly check-ins to determine your client’s interest and potential with the device. Your Clinical Consultant will discuss the process for returning the loaner device. - Prescription
-
Performed by:
Clinical Documentation TeamProcessing Time:
3 Week AverageWhat’s Happening:
We will provide instructions on accessing the Smart Paperwork Portal, where you will find the required documentation. We send a written order request for the device to the client’s physician for a signature, along with a medical records request.*Some insurances require prior authorization for coverage. If needed, our Authorization team will work on requesting this which could take an additional few weeks.
- Shipping
-
Performed by:
Customization and Fulfillment TeamProcessing Time:
1-2 Day AverageWhat’s Happening:
After a Clinical Documentation Specialist confirms insurance coverage, we will contact the client’s family or yourself to confirm shipping details, then begin prepping the device for shipping! If you still have the loaner device, we ask you to back up the data to the cloud.
Lingraphica Can Help
Lingraphica offers free one-on-one consultations for SLPs who have someone on caseload who might be a good fit for an AAC device but aren’t entirely sure where to start. Call us at 866-570-8775 or visit the link below to get started.
