A trial allows you to understand how to use a Lingraphica AAC device device to communicate. Additionally, a device trial allows your speech therapist to provide documentation of medical necessity, which is required by most insurance providers for reimbursement.
Below are the steps for a Lingraphica device trial.
Step 1
Benefits
Performed by:
Trial Coordinator
Processing Time:
Typically 1 Day
What’s Happening:
We verify insurance coverage and make you aware of any potential out-of-pocket costs and trial requirements.
Step 2
Customization
Performed by:
Customization Specialist
Processing Time:
Typically 1 Day
What’s Happening:
We customize your loaner device with the information you provide us.
Step 3
Trial
Performed by:
Clinical Consultant
Processing Time:
Up to 3 Weeks
What’s Happening:
We support you through the 3-week trial through a required consultation and weekly check-ins to determine your client’s interest and potential with the device. Your Clinical Consultant will discuss the process for returning the loaner device.
Step 4
Recommendation
Performed by:
Clinical Documentation Specialist
Processing Time:
Up to 7 Days
What’s Happening:
We will provide instructions on accessing the Smart Paperwork Portal, where you will find the required documentation.
Step 5
Prescription
Performed by:
Clinical Documentation Specialist
Processing Time:
3 Week Average
What’s Happening:
We send a written order request for the device to the client’s physician for a signature, along with a medical records request.
Step 6
Authorization
Performed by:
Authorization Specialist
Processing Time:
2-16 Days
What’s Happening:
Some insurances require prior authorization for coverage. If needed, our Authorization Specialists will work on requesting this.
Step 7
Confirmation
Performed by:
Clinical Documentation Specialist
Processing Time:
24-Hour Average
What’s Happening:
After insurance coverage is confirmed, we will contact the client’s family or yourself to confirm shipping details, then begin prepping the device for shipping!
Step 8
Permanent Device Ships
Performed by:
Customization and Fulfillment Specialists
Processing Time:
1-2 Day Average
What’s Happening:
We are ready to ship the device! If you still have the loaner device, we ask you to back up the data to the cloud.
