Care partner support, built into every trial

As an SLP, you know that communication doesn’t happen in isolation. It takes a team of support. At Lingraphica, we recognize the crucial role care partners play in AAC success. That’s why we put so much effort into ensuring that support extends beyond the device itself.

We support care partners from day one

When care partners are engaged in the device trial process, it can make all the difference. They offer day-to-day encouragement, reinforce communication strategies, and help ensure long-term device usage.

That’s why, from the very start of a Lingraphica trial, we support not just you and your client, but the people around them too.

How we support care partners

Care Partner Success Specialist

Each family works with a dedicated contact who guides them through the trial, answers questions, and keeps communication moving forward.

Device customization

Our team handles setup and customization based on input from you, your client, and their care partner, so a device feels personal and ready for real-life conversation.

Man and woman over the shoulder view using Lingraphica Hub software

One-on-one device training

We provide personalized training sessions to help care partners feel confident using and supporting AAC at home.

Photo of couple using a laptop at home.

When we say support, we mean it

Care partners are essential to every AAC journey. Their encouragement, consistency, and presence can make the difference between trying a device and truly using it. That’s why we meet care partners with empathy from the start. We speak their language, ease any uncertainty, and show them they’re not alone. They can do this, and we’ll be with them every step of the way.

Less busywork. More time for care.

We understand how much you’re already managing. That’s why our team handles key communication tasks to keep the trial moving smoothly:

  • We prepare care partners by explaining what to expect during the trial.
  • We follow up on documentation and keep the family informed.
  • We remain available after the trial ends to answer questions and provide ongoing support.

With us, you’re supported too

We’re your partner in this. With Lingraphica on your side, you get:

  • A partner who respects your time and clinical expertise
  • A support system that engages families in the process
  • Guides, demos, and resources to help you support AAC with confidence
Bird's-eye photo of couple browsing Lingraphica's website on a tablet.

Frequently Asked Questions (What we help care partners understand)

Most care partners are completely new to AAC, and they’re likely to have questions. Here are some of the key questions we help answer, so you don’t have to do it all yourself:

What is an AAC device, and how can it help my loved one communicate?

We explain AAC in plain language and how it can support both immediate needs and long-term needs based on diagnosis. 

Will using a device stop my loved one from speaking?

We clarify that AAC does not prevent speech development. In fact, it often supports it. We reference relevant research and examples. (Fried-Oken et al., 2015; Dietz, Wallace, & Weissling, 2020) 

Do I have to be tech-savvy to help?

We reassure care partners that no technical background is needed. Our team provides direct, personalized support during and after the trial. Plus, our devices are simple by design and often feel familiar for those who have used tablets or smartphones. 

How much does a Lingraphica device cost?

We explain how insurance coverage works and outline any potential out-of-pocket costs. We also offer help finding financial aid when needed. 

What happens if the device breaks or if we have questions later?

We walk through our warranty and lifetime support policies, and explain how they can access ongoing help in English or Spanish.

How is personal information kept secure?

We explain how the device protects data and maintains privacy, following industry best practices.

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